simsim support

Need help? Write to hello@simsim.id with your phone number and what happened, and we'll get back to you.

I can't sign in

Make sure you picked the right country for your number. The code comes over WhatsApp. If it doesn't arrive in a minute, tap Resend.

My community isn't in the app

simsim works in communities that use it. You join by invitation from your community's management, or through a join link they share. If you think you should have access, ask your management office.

The gate didn't open with my ID

Hold your ID steady with the screen brightness up. If it still fails, the security team can check your pass manually. Your community's management can see what happened.

My guest's pass isn't working

Check the pass is still valid (passes last as long as your community allows) and that you sent it for the right day. You can cancel and resend it from Passes.

How do I pay my bills?

Pay your community directly, the way they have asked you to. Once they record your payment, the bill moves to Paid in the app.

Delete my account

In the app: More → Profile → Delete account. Or see simsim.id/delete-account.

Privacy

See simsim.id/privacy.